We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return on products. Quality problems can be returned within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Please contact our Customer service at: [email protected] to get the returned address.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please contact our Customer service at [email protected] to get the return address.

If you have any questions，please contact us：

Company name: XIAOQIN INNOVATIONS PTE. LTD

Company Address: 813A CHOA CHU KANG AVENUE 7#11-589 SINGAPORE (681813)

E-mail: [email protected]

Our office hours are Monday – Friday, 9.00am – 5.00pm. We respond to most emails within a business day, but if you don’t get a response from us, please check your spam bin!